Yes, Fitrix ERP is fully customizable at the source code level. There is no such thing as a feature that we cannot add to Fitrix for you (or you can have your programmers add features). Our first choice will be to design the feature in a way that will benefit all of our customers and …
Support
What is the difference between Strategic Service and Full Service?
We offer 3 levels of service, as each customer has different requirements: Self Service – For customers that want to do almost everything themselves, we have done our best to make all of the tools and information available. We have some highly self-sufficient customers – normally they still needed a little help from us at …
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Are support calls answered by members of your staff or do you outsource your technical support?
All support cases are handled by our staff
Do you outsource your ERP implementation services to third-party service providers?
We do not. If you do not have the expertise to handle the implementation yourself we have a dedicated in-house staff with years of experience that can lead you through any part of the implementation you may need help with.
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What types of training do you offer?
We have the following training options: Train the trainer and then that person trains your other employees Host web based training classes for as many students as needed Conduct training at your location (trainer travel & living expenses apply) For more information on our class curriculum go to the Services tab and then click on …
What help desk services are covered In the cost of the cloud product?
Covered: New product versions as released Updates of new Fitrix product features Updates of all Fitrix patches Updates to Fitrix software for new versions of Linux as they occur Updates to Fitrix software for new versions of Windows and other clients as they occur Unlimited Help Desk Support Priority Access to Professional Services Group Submit …
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What hours is support available?
Our support department is available from 8:30am – 5:30pm ET, Monday – Friday. If you require 24/7 support, please contact support@fitrix.com