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What help desk services are covered In the cost of the cloud product?

What help desk services are covered In the cost of the cloud product?

Covered:

  • New product versions as released
  • Updates of new Fitrix product features
  • Updates of all Fitrix patches
  • Updates to Fitrix software for new versions of Linux as they occur
  • Updates to Fitrix software for new versions of Windows and other clients as they occur
  • Unlimited Help Desk Support
  • Priority Access to Professional Services Group
  • Submit Fitrix feature request ideas

 

Not Covered:

  • Consulting services, including applications design or recommendations and recovery of lost data
  • Data issues created by your negligence or fault
  • Accounting principle, theory, or practice
  • Training on the use or benefits of the software. We will point you to the training documentation you should review or the article in our Knowledge Base should we have one that may answer your question
  • Altered or modified software
Groups

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